Bookings - Terms and conditions
Please note Due to the on going situation with Covid-19 customers book at their own risk that the travel plans maybe cancelled. Due to being a small business affected by covid-19 we have to enforce our standard terms and conditions during this time.As per our our Terms and conditions14 days notice from the date of arrival must be given to cancel or amend the booking or the full period charged.All deposits are non refundable and are non transferable. A deposit will be required at the time of booking which can be paid either by cash or bank transfer, a booking is not confirmed until we have received the agreed deposit.
Dropping off your dog
In order to maintain social distancing measures and to safe guard both our customers and ourselves We are working to appointments only and we are not using our reception area.
PLEASE CONTACT US IF YOU OR ANY OF YOUR HOUSEHOLD EITHER HAS OR HAS SYMPTOMS OF COVID – 19 OR HAVE BEEN IN CONTACT WITH ANYONE THAT HAS.
All paperwork (clients and dogs details) must be up to date before arrival
All customers must pre-arrange a drop off appointment time please ring or email to book.
On arrival our gates may be closed customers are asked to ring the bell on the gate you may then drive in to our carpark.
Collecting your dog
The departure process is similar to arrivals but in reverse.
Collection appointment time will need to be agreed and payment must be made via Bank Transfer prior to collection.
On arrival our gates may be closed customers are asked to ring the bell on the gate (bell will be cleaned each time) you may then drive into our carpark.
What can we bring in for our dog?
We have created a guide on What to bring with your dogs into kennels. Please click here to read
Looking around prior to boarding
We are now able to have customers in to look around. Following guidelines, we are currently doing this via appointment only and your details will need to be registered with us. On arrival you will be shown around via one member of staff and will need to sanitise your hands before entering and wear a mask whilst inside.
Please pop us a Email or give us a call if you would like to book to look around
Please note it is not possible to take your dog around the kennels.
Payment must be made prior to collection via bank transfer (Details are on your conformation email) or cash (exact amount in a envelope)