Question 1

Can i come and look around ?

Accepted Answer

Yes please pop us a email or give us a call and we can arrange for you to be shown around
Please feel free to have a look around our website, take a look at our Facebook page, read our reviews.

Question 2

How does drop off work?

Accepted Answer

Dropping off your dog
We are working to appointments only and we are not using our reception area.
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Arrival Procedures

All paperwork (clients and dogs details) must be up to date before arrival
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All customers must pre-arrange a drop off appointment time please ring or email to book.
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On arrival our gates may be closed customers are asked to ring the bell on the gate you may then drive in to our carpark.

Question 3

How does collection work?

Accepted Answer

Departure Procedure
The departure process is similar to arrivals but in reverse.
Collection appointment time will need to be agreed and payment must be made via Bank Transfer prior to collection.
On arrival our gates may be closed customers are asked to ring the bell on the gate (bell will be cleaned each time) you may then drive into our carpark.

Question 4

What can we bring in for our dog?

Accepted Answer

Bedding.
We provide raised beds and a soft ‘vet bedding’ and blankets for comfort. These can be washed and dried quickly for hygiene purposes. If you would like to bring anything from home to help your dog/s settle a small blanket or old t-shirt is fine this is left at the owner’s risk. We will not be responsible for lost or damaged items. Please DO NOT bring dog beds/bedding or plastic beds. Beds do get wet/muddy/soiled on occasion and we do not have the ability to wash large items. We cannot guarantee bedding will be freshly laundered on pick up, so we prefer to use our own. Please label all blankets with a wash resistant marker and include your dog/s name and your last name.
Toys.
 You are more than welcome to bring any toys that your dog/s may like during their stay again this is at the owner’s risk. The Kennels will not be responsible for lost, damaged items or if your dog/s chews and swallows any toys.
Food.
Food can be either supplied by yourself or us. We keep in the following: Arden Grange Adult Chicken or Lamb, Adult Small Breed, Puppy. We also keep in a selection of wet food. If supplying your own food, please ensure you supply more than enough for your dog/s stay and it is clearly labelled with your dog/s name. Please bring food in an airtight container with a scoop or portioned into individual zip-lock bags for each meal. Please note we have limited storage and large food bags cannot be stored. Please label all food bags/containers/cans with a permanent marker and include your dog/s name and your last name. Raw food is accepted please ensure enough is provided.
Treats
You are more than welcome to bring any treats that your dog/s are used to please make sure they are clearly labelled with your dog/s name and your surname
Medication.
 If your dog/s is on medication, please ensure they have enough for the entire stay and they are clearly labelled with your name and your dog/s name on. Medication will be administered as instructed by the vet. We will not be held responsible if there are any adverse reactions to the medications.
Collars and Leads.
 Whilst your dog/s is with us they must have a collar and lead if you use a harness or Halti to walk your dog/s on please bring this in too. On arrival your dogs MUST BE ON A LEAD AND COLLAR Please resect other customers dropping off or collecting their dogs that just because your dogs like other dogs theirs may not.

Question 5

How do I pay for my dogs stay

Accepted Answer

Payment must be made prior to collection via bank transfer (Details are on your confirmation email) or cash (exact amount in a envelope)

Question 6

Does my dog have to be vaccinated?

Accepted Answer

All dogs must have up to date vaccinations prior to arrival. 
Which are the standard vaccinations your dogs receives as a puppy and then are boosted every year please contact your vet if you dog is up to date.

We do not insist on dogs having vaccination against ‘kennel cough’ if you do wish to have it done it must be 3 weeks prior to arrival.
Proof of vaccination will be needed before admission to the kennels.

Question 7

My dog is in season can she still board?

Accepted Answer

Yes –We do not mix dog any way but we will exercise her away from other dogs. But she will be boarded at you own risk.

Question 8

Can we bring our own dog's bed in?

Accepted Answer

We provide raised beds and a soft ‘vet bedding’ and blankets for comfort. These can be washed and dried quickly for hygiene purposes. If you would like to bring anything from home to help your dog/s settle a small blanket or old t-shirt is fine this is left at the owner’s risk. We will not be responsible for lost or damaged items. Please DO NOT bring dog beds/bedding or plastic beds. Beds do get wet/muddy/soiled on occasion and we do not have the ability to wash large items. We cannot guarantee bedding will be freshly laundered on pick up, so we prefer to use our own. Please label all blankets with a wash resistant marker and include your dog/s name and your last name.

Question 9

What is included in your charges?

Accepted Answer

Our charges include the cost of boarding, heating and insurance and lots of love and attention

Question 10

How often do you walk the dogs?

Accepted Answer

All the dogs are walked twice a day on lead and they also geoff lead play sessions with a member of staff in our secure exercise pens or field.
We do not exercise dogs together, unless from the same family, as a matter of safety.

Question 11

Will my dog get to play with other dogs?

Accepted Answer

We do not socialise dogs, unless from the same family, for safety reasons

Question 12

Can my dogs share a kennel?

Accepted Answer

Dogs from the same household can share a kennel but they do so at the owner’s risk, we cannot be held responsible for any injury caused from one dog to another and the owners agrees to pay any additional fees if Belham wood Kennels feels that the dogs need to be split.

Question 13

Can we bring in toys ?

Accepted Answer

You are more than welcome to bring any toys that your dog/s may like during there stay again this is at the owner’s risk. The Kennels will not be responsible for lost, damaged items or if your dog/s chews and swallows any toys.

Question 14

Can we bring in treats ?

Accepted Answer

You are more than welcome to bring any treats that your dog/s are used to please make sure they are clearly labelled with your dog/s name and your surname

Question 15

Does my dog need a Collar or Lead ?

Accepted Answer

Whilst your dog/s is with us they must have a collar and lead if you use a harness or Halti to walk your dog/s on please bring this in too.
On arrival your dog/s MUST BE ON A LEAD AND COLLAR
Please respect other customers dropping off or collecting their dogs that just because your dogs like other dogs theirs may not.